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    Shipping & Returns

     Do you have items worth $300 or more in your shopping cart?

    If you have order worth $300 or more in your shopping cart we will ship the product free of cost.

    Do you want your order shipped to USA or anywhere outside Canada?

    Good News! Yes, we do ship products outside Canada. You can save on a healthy exchange rate and taxes when buying from Canada. The cost of shipping might be different based on size and quantity of your order and you will be notified before your order is shipped. The expedited shipping option is for our Canadian customers only.

    As the order has to go through customs the shipping time will vary depending on the product and the time it takes for the order to clear customs.

    For Pet Orders Shipping to Canada:

    Additional charges for pet orders shipping to Canada might apply depending upon the weight of the item. Customers will be notified about the extra charges before the order is shipped. 

    Expedited shipping option is available only for our Canadian customers .

    Are you buying AirCast,Medline or Drive brand Products?

    • East Coast - 5 to 5 Business days.
    • Central Region (Alberta) and West Coast (Vancouver) - 4 - 5 Business days delivered
    • For USA/UK/EUROPE orders the shipping times vary between 5 business days to 3 weeks. These orders are shipped via Canada Post. 
    • We also have expedited shipping options on certain products. The expedited shipping charges are mentioned on the product pages for eligible items.

    RETURNS POLICY

    Home Healthcare Shoppe makes every effort to provide its customers with products which will meet their needs, however, occasionally our customers needs or circumstances may change and it may be necessary for them to return the product bought from our site. We do have a return policy to handle such requests but we have to follow certain guidelines and we must ensure the safety of our customers, therefore, we request our customers to respect the guidelines as laid down below:

    GENERAL RETURN POLICY

    All refunds for orders placed on Home Healthcare Shoppe must be claimed within 14 days of the product received. Products accepted for refund must be NOT be used and should be in original packaging. 15% Re-stocking charge will be applied on all acceptable returned items. Product must be returned pre-paid to Wilson pharmacy or it will be refused. 

    Return / Refund of a defective product must be done within 30 days from invoice date. (Defective products only include manufacturing defect. (NO defect will be covered that is caused due to wear and tear or anything apart from manufacturing defect)

    RETURN POLICY ON SCOOTERS AND ROLLATORS

     New or Unused product can be returned within 30 days from invoice date with no restocking fee. The following terms and conditions apply:

     • Customer pays for freight to return the product.

     • Product should be in the condition it was received, unused, and in the original box and/or packaging

    For return of product beyond 30 days from invoice date, there will be a 25% restocking fee. Customer pays for freight to return the product.

    FOR USED PRODUCTS, THERE IS NO RETURN POLICY 

     

    EXCEPTIONS ON RETURNABLE ITEMS

    Due to safety and health regulations we will not accept returns on products which are Sterile, items such as (clothes or garment worn against the body), Medical devices and Equipment and Diagnostic items (products that touch the body/skin). Incontinence products, Sleep surfaces.